Michael McGowan is a former State/CMS Region IX OASIS coordinator and president of OPERACARE. Based in Socorro NM. The company utilizes proactive OASIS analytics to exploit the entirety of PPS system, establish financial predictability, minimize ADR’s & Audit risks, and monitor OASIS outcomes. The company’s remote monitoring services mimic Intermediaries and audit contractor’s activities to quantify your risks and validate the care you deliver.
Kristi Bajer BSN, RN, started her home health career as an RN case manager. Over time she became the Director of Nursing, Administrator and most recently, Regional Director over 6 agencies in Texas. As a regional director, she facilitated four successful accreditation surveys by The Joint Commission. She created diagnosis specific programs for the top 30 day readmission DRG’s using evidence based practice and reduced her agencies readmissions by 70%. She assists agencies with external chart audits and Medicare appeals, as well as providing training and coaching on OperaCare implementation and building QAPI programs using data to drive success and protect agencies from government audits.
Donna serves as OperaCare’s National Sales Manager. She brings more than 20 years of experience in the Home Health Industry, ensuring successful deployment of technical systems. Donna is responsible for managing sales and client relations from high risk small businesses to major health systems. She also handles non-profits and bundled payment referral sources, including accountable care organizations and physician groups. Donna earned her BA in Business Management and Marketing from the University of Pittsburgh. Her education combined with her work experience have cultivated an understanding of the unique needs of home health agencies. Donna is adept in a wide variety of homecare roles including sales, customer support, training, account management billing and data analysis. She has also served as a Reimbursement Supervisor.